Lifetime Warranty

Wildside Dog Gear Warranty Policy

At Wildside Dog Gear, we proudly stand behind the quality and craftsmanship of our products. Our warranty coverage is designed to be fair, transparent, and rooted in real-world use—because dog gear should be dependable, responsibly maintained, and safe.

Collars — Lifetime Warranty

All Wildside collars are backed by a lifetime warranty against manufacturing and workmanship defects for the usable lifespan of the product (not yours or ours).

This includes defects related to:

  • Buckles
  • Hardware
  • Stitching or construction

If a manufacturing defect is found, we will repair or replace the item at no cost, at our discretion.

Harnesses — 2-Year Limited Warranty

All Wildside harnesses are covered by a 2-year limited warranty from the original purchase date against manufacturing and workmanship defects.

Harnesses naturally experience more wear and tear than collars due to how they are used. Because they sit across the chest, shoulders, and torso, harnesses are exposed to constant movement, friction, pressure, and tension during everyday walks, training, and adventures.

The lifespan of a harness can vary significantly depending on:

  • Your dog’s activity level and strength
  • Frequency of use
  • Exposure to elements
  • How the product is cared for over time

Regular exposure to oils, dirt, salt, sand, and moisture can gradually break down materials and stitching if not properly cleaned and maintained.

For these reasons, harness warranty coverage is limited to manufacturing defects and does not include wear related to normal use over time.

For your dog’s safety, we strongly recommend replacing harnesses that show signs of structural wear, thinning webbing, weakened stitching, or compromised hardware.

What Is Not Covered

While our gear is built for real adventures, the following are not covered under our warranty:

  • Normal wear and tear
  • Sun damage (prolonged exposure may cause fading, weakening, or tearing)
  • Accidental damage (chewing, snagging, run-over damage, lost or stolen items)
  • Improper use or care, including but not limited to:
  • Tie-outs
    • Gear getting caught in crates, doors, or air vents
    • Use outside of intended purpose

How to File a Warranty Claim

To submit a warranty claim, please email hello@wildsidedoggear.com with:

  • Your order number or store name and purchase date
  • Your full name
  • Clear photos of the item and the area of concern
  • Once reviewed, we’ll let you know the next steps.

We truly appreciate your trust in Wildside Dog Gear and are committed to creating adventure-ready gear you can rely on—safely and responsibly.